Services Besides its 30 on-site sales representatives and 15 hotline technicians, Fournial publishes a 450 page hardware-DIY catalogue. The company also provides its specialist customers with a 24-hour extranet service to place their orders, as it does for the other business sectors.
Telephone support and advice, order interfaces, range segmentation: Fournial uses all these to assist its clients

But Fournial’s main strength on this market is supporting its teams with two product-men endowed with a vast distribution experience for hardware specialists. They are in charge of referencing, standard shop shelves and sales support for the sales force. The sales teams have received extensive training, provided in particular by the suppliers themselves, in order to properly assess and understand market expectations.

The company's experience in the distribution sector, combined with a good knowledge of its specialist retailers allows Fournial to offer products and shelf displays specifically tailored to the needs of each customer type.